Who We Are
Kawartha Septic operates the website kawarthaseptic.ca. We provide septic tank pumping, inspection, and maintenance services to homeowners and businesses across the Kawartha Lakes region, Ontario, Canada.
Contact:
Phone: (705) 242-0330
Email: info@kawarthaseptic.ca
Location: Kawartha Lakes, Ontario
Information We Collect
Information You Provide
When you fill out a contact form, booking form, or cost calculator quote form on our site, we may collect:
- Full name
- Phone number
- Email address
- Property address
- Service preferences (tank size, service type, location)
Form submissions are processed through Formspree, a third-party form handling service. Your data is transmitted securely and stored according to Formspree's privacy practices.
Information Collected Automatically
When you visit our website, we automatically collect certain information through analytics tools:
- Google Analytics (GA4): Collects anonymized usage data including pages visited, time on site, referring source, device type, and approximate geographic location. We use this to understand how visitors use our site and improve our content.
- Microsoft Clarity: Records anonymized session replays and heatmaps to help us understand how users interact with our pages. Clarity does not collect personally identifiable information. Session recordings may capture mouse movements, clicks, and scrolling behavior.
Both services use cookies and similar tracking technologies. See the "Cookies" section below for details.
How We Use Your Information
We use the information we collect to:
- Respond to service inquiries and booking requests
- Provide cost estimates based on your property details
- Schedule and confirm septic service appointments
- Improve our website content and user experience
- Understand which pages and services are most useful to visitors
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Cookies
Our website uses cookies — small text files stored on your device — to enable analytics and improve your experience.
| Cookie Provider | Purpose | Duration |
|---|---|---|
| Google Analytics | Anonymous site usage tracking | Up to 2 years |
| Microsoft Clarity | Session replay and heatmaps | Up to 1 year |
You can disable cookies through your browser settings. Note that disabling cookies may affect your experience on certain parts of the site.
Data Sharing
We share your information only with the following service providers, strictly for the purposes described:
- Formspree: Processes form submissions on our behalf
- Google Analytics: Provides anonymized website traffic analysis
- Microsoft Clarity: Provides anonymized user behavior insights
- Vercel: Hosts our website and serves pages to visitors
We may also disclose information if required by law or to protect the rights, property, or safety of Kawartha Septic, our customers, or the public.
Data Retention
We retain form submission data for as long as necessary to fulfill the service request and maintain business records. Analytics data is retained according to the default retention periods of Google Analytics (14 months) and Microsoft Clarity (13 months).
Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for data collection
To exercise any of these rights, contact us at info@kawarthaseptic.ca or call (705) 242-0330.
Third-Party Links
Our site may contain links to other websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or how we handle your data, contact us:
- Email: info@kawarthaseptic.ca
- Phone: (705) 242-0330
- Location: Kawartha Lakes, Ontario, Canada